FAQ’S – MPH Plumbing & Heating

Frequently Asked Questions

Need advice or have questions before booking a new boiler? Don’t hesitate to give us a call on 0292 169 0006 or ask a question through live chat.

Boiler Installation FAQs

Are your installers trained and Gas Safe registered?

Yes. All of our installers are professional, experienced central heating engineers with Gas Safe certification.

What checks do we take to ensure all our installers work to the highest standards?

All of our engineers go through a number of checks to gauge competency and ensure they are Gas Safe Registered. We also closely monitor customer reviews about our engineers to make sure that our customers are always 100% satisfied with the work carried out in their property.

Why is being Gas Safe Registered important to consumers?

By law all gas engineers must be on the Gas Safe Register. This ensures that engineers are up to date with the latest practices, laws and are regularly trained. The Gas Safe Register is vital to consumers as it ensures that gas work is carried out safely and properly to avoid future complications or damage to property. Gas Safe Registered engineers are regularly subject to spot inspections by the Gas Safe Register to ensure that standards are regularly maintained.

General Boiler FAQs

How much will it cost to replace my boiler?

We get asked this question more than any other. This is why we created our instant online quotation tool, to help our customers get an instant quotation. The tool considers your needs and gives you a personalised quotation based on the information you have provided.

How quickly can my boiler be replaced?

If your boiler is broken down and you are without heating and hot water, we will class this as an emergency and will aim to get your new boiler installed within 24-48 hours of acceptance of our quotation.

What warranties do you offer?

Our Boilers come with up to 10 year Warranty direct from the Manufacturer! Meaning you can rest assured that your new boiler is in safe hands if you have any problems we are here to help and will be for the lifetime of your boiler.

How can I pay for my new boiler?

We accept Bacs, Card payment or cash. We also offer the option to pay on finance so please ask for more information if you’d like to use this option.

Why should I hire you?

We arrive on time, dressed for the job. Our company provides quick, upfront quotes and we have an excellent reputation for getting the job done right the first time. When you use our services, you will receive superior workmanship from a professional team of fully qualified and regulated heating engineers.